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Customer Service Associate

2018-06-28 Damco Netherlands BV | Rotterdam | MBO | Fulltime | Sluit 2018-08-27

Are you eager to learn in a fast-paced, international environment and can you handle our dynamic freight forwarding activities? Apply directly and join us.

Customer Service Associate – full-time – Rotterdam

Are you ready to impact our world? Combine freight forwarding experience and a passionate attitude to support our Chemicals customers. Join our international atmosphere now.

Providing freight forwarding and supply chain management services requires passionate people. For our Benelux organisation in Rotterdam, we are looking for a Customer Service Associate. Your challenge? Being part of a new customer-dedicated team executing our freight forwarding activities for customers in the Chemicals environment (Fusion).

Leave your mark on our world: the job
As a Customer Service Associate, you’ll be part of an exciting adventure at DAMCO. Your goal? Supporting and executing our freight forwarding business by working closely with your team members and supervisor. You’ll be setting up a new team within our business; together you’ll be responsible for managing all activities to make sure we deliver beyond our customers’ expectations. In addition, you’ll be responsible for advance customs notices and event management.

Some of your tasks include:

  • Receiving and confirming electronic customer message exchange.
  • Collecting and storing relevant shipping documentation.
  • Handling bill of lading, dangerous goods declarations and port filing.
  • Supporting project improvements and coordinating transport movements.
  • Managing the customer invoicing process and our financial system.

Are you convinced you’re the right candidate for the job?
We believe that a long-term successful career can be achieved when what you’re passionate about, what you’re good at and what’s needed by our business all come together. We’d like you to show proven advising skills and to be able to build strong relationships with customers and team members. Your cross-departmental understanding, strong commitment and service-driven attitude contribute to the outstanding results and high performance we’re aiming for. We also value the ability to handle pressure, continuously improve yourself and be pragmatic.

What it takes to be successful at DAMCO?

  • Experience with global ocean freight forwarding
  • Preferably expertise in the chemical sector and in possession of a Dangerous Good handling certificate
  • Strong communication and problem solving skills, based on lean principles
  • Verbal and written English and German language skills
  • An accurate and detailed working style and a risk mitigating focus

Your career at DAMCO: the world is your stage
When joining us, you’ll find that the world is your workplace. That means working in a culturally diverse, performance stimulating environment. It’s a unique blend of being part of a rich heritage and a youthful and exuberant logistics company. We strive to prepare for the future by being an inspiring and challenging place to work. We’ll make you thrive and offer you a lot of business development opportunities within our organisation.

We offer you:

  • Competitive annual wages and 29 days of annual leave
  • Continuous professional and personal development
  • A challenge in a new team with new technologies
  • Working closely together with a unique international team

A successful career will include a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build our business.

Are you up to the challenge and can you support our freight forwarding activities?
Join our team and use the 'Apply' button to register your application. We would love to get in touch with you.

For more information, please contact our HR department via 010 428 8703.

About us
DAMCO, part of the Maersk Group, is one of the world’s leading third party logistics providers specialising in customized freight forwarding and supply chain solutions. With more than 11,000 employees in more than 300 offices around the world and a global presence in about 100 countries, we support the way our customers want to do business, wherever they are in the world.

Agencies calls not appreciated.



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